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61	Digital Talent Management	ABS-34
CORE COMPETENCIES OF AUTOMOTIVE MANUFACTURING COMPANY IN INDUSTRY 4.0: A QUALITATIVE ANALYSIS (CASE: PT XYZ) Maulidna Sagita, Nidya Dudija Faculty of Economics and Business, Telkom University, Bandung, Indonesia Abstract The readiness of organizations in Indonesia to implement industry 4.0 can be measured by referring to the INDI 4.0 index which is part of the Making Indonesia 4.0 roadmap. The People and Culture Pillar in INDI 4.0 has a greater value weight than the other pillars, because in Indonesia the success and failure of a company^s transformation to Industry 4.0 is very dependent on the readiness of human resources in it. The main factor is that the company must have core competencies, which are related to the skills and behaviors needed so that the company is able to compete and maintain its superiority. It aims to assist companies in achieving competitive advantage and winning the Indonesian market segmentation in the industrial 4.0 era, making a positive contribution to the implementation of industry 4.0 in Indonesia. This study uses a qualitative approach that includes a literature review on industry 4.0 competencies in the manufacturing industry, and a review of the company^s internal documents, as well as interviews with related informants. The strategy is to use a case study of PT XYZ, which is engaged in automotive manufacturing in Indonesia, that is one of five types of industries prepared by the government to engage in competition with other state industries in the industry 4.0 era. The results of the research that have been carried out form four core competencies that are in accordance with the characteristics of the object of research, such as Brand Feeling, Understanding Oriented, Efficiency Oriented, and Spirit of Improvement. However, if there is a potential change in organizational goals and industry trends in the future, it will be able to produce different core competencies as well. Keywords: Automotive Manufacturing Industry, Core Competence, Industry 4.0 Share Link | Plain Format | Corresponding Author (maulidna sagita)

62	Digital Talent Management	ABS-42
THE EFFECT OF JOB SATISFACTION AND EMPLOYEE ENGAGEMENT ON TURNOVER INTENTION ON INDONESIAN SHARIA BANKS Nurbaeti, Ratri Wahyuningtyas School of Economics and Business, Telkom University Abstract In 2021, three Indonesian sharia banks, i.e., BRI Syariah, BNI Syariah, and Syariah Mandiri, were merged into Bank Syariah Indonesia (BSI). The strict competition, particularly in the banking sector, has demanded companies to optimize available resources to support the merging success, including by optimizing the role of employees. Unfortunately, after merging, BSI experienced an increase in the number of employees left, both voluntarily and involuntarily. The high employee turnover rate indicates fundamental problems leading to instability and uncertainty regarding employee conditions. It also harms the company due to wasted time and costs to select and train new employees. Therefore, the company needs to improve employee management to reduce turnover by improving job satisfaction and employee engagement. Hence, this study aimed to discover the level of job satisfaction, employee engagement, and turnover intention rate of employees post-merging. Data utilized in this study were collected through a questionnaire on 499 BSI employees. Data analysis used the variance-based Structural Equation Modeling with the linear structural relation method. The study resulted that the level of job satisfaction and employee engagement of BSI employees were relatively good. However, the turn intention rate was relatively high. The study results also demonstrated that job satisfaction and employee engagement significantly affected the turnover intention of BSI employees. Thus, the company must improve employees^ job satisfaction and employee engagement to reduce the turnover intention rate. One of which is by considering employee salary since the employee satisfaction rate towards salary is the least compared to other job satisfaction dimensions in this study. Future studies can conduct further analysis on other factors affecting the turnover intention of company employees. Keywords: job satisfaction, employee engagement, turnover intention Share Link | Plain Format | Corresponding Author (NURBAETI NURBAETI)

63	Digital Talent Management	ABS-57
INFLUENCE OF ORGANIZATIONAL CULTURE AND LOYALTY ON EMPLOYEE PERFORMANCE IN THE PANDEMIC ERA Arnilla Permaisuri (a) Fetty Poerwita Sary (b) a) Magister Management, Telkom University, Bandung b) Magister Management, Telkom University, Bandung Abstract ABSTRACT The employee^s performance of PT. Arsade Inti Gasindo dynamically has been up and down in the last three years. The government determined PT. Arsade Inti Gasindo into an essential sector and this company keeps operating despite of Covid-19 pandemic. This company has loyal employees with long term service duration and devotion to the company. However these long term employees should also understand and uphold organizational culture in their working place. The real current condition rises awareness on the importance of organizational culture for employees^ performances in the company. The objective of this research was to find out the influence of new life habit pattern implemented by the company to the PT. Arsade Inti Gasindo employees^ performance during Covid-19 pandemic. This was a quantitative and descriptive research by using multiple linier regression for data analysis. Population was all of 59 employees in the company and this research used non-probability sampling. The descriptive analysis result showed that organizational culture variable belonged to moderate category and employee^s loyalty and performance belonged to high category. The coefficient of determination test result derived R2 by 0.361and this indicated that 36.1% of PT. Arsade Inti Gasindo employee^s performance was influenced by organizational culture and loyalty, while the rest of 63.9% was influenced by other variables not included in this research. The research conclusion was that organizational culture and loyalty both partially and simultaneously significantly influenced PT. Arsade Inti Gasindo employee^s performance. The researcher expects this research result would be referential information for PT. Arsade Inti Gasindo to improve employee^s loyalty and organizational culture by making socialization of the company values to its employees in order to improve their loyalties and performances in the future Keywords: ORGANIZATIONAL CULTURE AND LOYALTY EFFECT ON PT. ARSADE INTI GASINDO EMPLOYEE PERFORMANCE Share Link | Plain Format | Corresponding Author (Arnilla Permaisuri)

64	Digital Talent Management	ABS-64
The Effect of Career Development and Physical Work Environment on Millennial Generation Job Satisfaction (Case Study of BPJS Ketenagakerjaan, Regional Office of Sumbagut) : A Research Framework Luthfia Khansha, S.Ds (a*), Dr. Dian Indiyati (b) a) Faculty of Economics and Business, Telkom University, Indonesia *luuthfia[at]student.telkomuniversity.ac.id b) Faculty of Economics and Business, Telkom University, Indonesia *dianindiyati[at]telkomuniversity.ac.id Abstract Job satisfaction is an important factor for human resources in realizing corporate goals. Job satisfaction must be adjusted to the generation because the job satisfaction factor for each generation is different, especially the millennial generation. Millennial generation job satisfaction is very influential on the performance received by the corporate, considering that the corporate leaders soon will be replaced by the millennial generation. One of the job satisfaction factors for the millennial generation is a career development and the physical work environment. This study aims to examine and analyze the effect of career development and physical work environment on job satisfaction of millennial generation employees. The population in this study were employees of the BPJS Ketenagakerjaan Regional Office of Sumbagut with all millennial generation employees as respondents. By using non-probability sampling, 180 respondents were selected by purposive sampling. The type of research used is descriptive quantitative. Data were collected by questionnaires and documentation studies. Structural Equation Modeling (SEM) was used to analyze the data to get clearer and more detailed results regarding the effect of career development and physical work environment on millennial generation job satisfaction at BPJS Ketenagakerjaan Regional Office of Sumbagut. Keywords: Career development- Physical work environment- Job satisfaction. Share Link | Plain Format | Corresponding Author (luthfia khansha)

65	Digital Talent Management	ABS-72
The Influence of Non Physical Work Environment and Work Stress on Job Performance of Gen Z: A Research Framework Fadlila Saraswati (a), Dr. Dian Indiyati (b) a) Faculty of Economics and Business, Telkom University, Indonesia Email: fadlilasrswt[at]gmail.com b) Faculty of Economics and Business, Telkom University, Indonesia Email: dianindiyati[at]telkomuniversity.ac.id Abstract Human resources are important assets in company business activities. Human resources are grouped into generations according to their age. Generation Z, who was born in 1997-2010, dominates the number of generations in Indonesia with a figure of 27.94% or around 75.49 million people out of a total of 270 million people in Indonesia. Gen Z is a new generation entering the workforce and very literate with technology and the internet because it was born in an era where technology is developing very rapidly. At work, there are many things that affect employee performance, include non-physical work environment and work stress. By providing facts about the non-physical work environment and work stress, this verificative research is expected to be able to provide the influence of the non-physical work environment and work stress on job performance of Gen Z using an online valid and reliable questionnaire survey with 150 respondents who were selected by purposive sampling. The target population is Gen Z who work in the technology field in DKI Jakarta, and then will be analyzed using the Structural Equation Modeling (SEM) method. Keywords: Generation Z- Non-Physical Work Environment- Work Stress- Job Performance- Structural Equation Modelling (SEM) Share Link | Plain Format | Corresponding Author (Fadlila Saraswati)

66	Digital Talent Management	ABS-74
THE INFLUENCE OF COMPETENCY AND DEMOGRAPHY ON PERFORMANCE OF EMPLOYEES AT THE MINISTRY OF RELIGION OF SRAGEN REGENCY: A RESEARCH FRAMEWORK Wulan Hilmi Rochmawati (a), Dian Indiyati (b) (a) Faculty of Economics and Business, Telkom University, Indonesia Email: wulanhilmirochmawati[at]student.telkomuniversity.ac.id (b) Faculty of Economics and Business, Telkom University, Indonesia Email: dianindiyati[at]telkomuniversity.ac.id Abstract Employee performance is the result of work or output both quality and quantity achieved by employees per unit period of time in carrying out their duties in accordance with the responsibilities given. Employee performance is an important asset for organizations because it has an impact on improving the quality of organizations, especially government organizations that prioritize service aspects. Several factors that can increase the achievement of good performance are the competence and good demographics of each employee. competence is the ability of employees to be able to carry out their duties and responsibilities with optimal results both from a technical and non-technical perspective. while the demographic factor is a characteristic that distinguishes individuals such as age, gender, education level, length of work, age. This study aims to determine how the influence of competence and demographics on employee performance. The population used in this study were all employees of the work unit of The Ministry of Religion of Sragen Regency, with Ministry office employees and KUA employees as respondents. By using non-probability sampling, 123 respondents were selected using a purposive sampling approach. Data was collected by distributing questionnaires, interviews and study of office documents. The research method used is a quantitative method with descriptive research purposes and the Structural Equation Model (SEM) - PLS is used to analyze the data to get a clearer and detailed of the results of the influence of competence and demographics on the employee performance at the Ministry of Religion of Sragen Regency. Keywords: competence, demographics, performance Share Link | Plain Format | Corresponding Author (Wulan Hilmi Rochmawati)

67	Digital Talent Management	ABS-79
The Effect of Compensation and Organizational Culture on Employee Work Motivation at The Grand Mercure Hotel Bandung : A Research Framework Vira Rizkyka Syawaline (a), Dian Indiyati (b) a) Faculty of Economics and Business, Telkom University, Indonesia Email: virarizkykas[at]student.telkomuniversity.ac.id b) Faculty of Economics and Business, Telkom University, Indonesia Email: dianindiyati[at]telkomuniversity.ac.id Abstract Work motivation is a condition that encourages someone to be able to carry out their duties at work. Work motivation is important to be able to improve performance because motivation can encourage employee productivity. Achieving high employee motivation requires support from company management so that there are factors that can increase employee motivation such as compensation and organizational culture. Compensation is something that is given both physically and non-physically as a reward for the work that has been done. Meanwhile, organizational culture is the values, traditions and work procedures followed by members of the company. This study aims to determine how compensation, organizational culture and work motivation of employees at Grand Mercure Hotel Bandung, as well as to analyze the effect of compensation and organizational culture partially and simultaneously on employee motivation at Grand Mercure Hotel Bandung. The method used in this study is a quantitative method with descriptive data analysis techniques and verification using Structural Equation Model (SEM) - PLS analysis with compensation and organizational culture as independent variables, the dependent variable being employee motivation. The sample of this study was the employees of the Grand Mercure Hotel Bandung with a total of 150 people who were collected through questionnaires. Data processing and analysis using SmartPLS software version 3.3.9. Keywords: compensation, organizational culture, work motivation Share Link | Plain Format | Corresponding Author (Vira Rizkyka Syawaline)

68	Digital Talent Management	ABS-80
Impact of Work Environment and Work Characteristics of Turnover Intention With Employee Engagement as Intervening Variable on Talent Millenial Generation in Indonesia M. Sulthan Suryo Adfa, S.T. (a*), Dr. Dian Indiyati (b) a) Faculty of Economics and Business, Telkom University, Indonesia *sulthansuryo[at]student.telkomuniversity.ac.id b) Faculty of Economics and Business, Telkom University, Indonesia *dianindiyati[at]telkomuniversity.ac.id Abstract The current era of digital globalization has a considerable impact on the industrial sector which can be seen from the development process of many companies in Indonesia that are changing digital globalization. This makes organizations actively seek to learn, find, hire, retain their best talents to work in their companies. The purpose of this study was to examine and analyze the effect of work environment, job characteristics on the turnover intention of millennial talent in the retail sector and customer products in Indonesia through employee engagement, either simultaneously or partially. The population of this research is the millennial generation who are in the range of 21 - 41 years who work in various retail and customer product sectors in Indonesia and the number of samples is 156 respondents. The data collection technique in this study used a valid and reliable questionnaire. The data analysis tool in this study used the Stuctural Equation Model (SEM) - AMOS. The research hypothesis is that work environment and job characteristics have a significant effect on employee engagement, partially and simultaneously- work environment and job characteristics have a significant effect on turnover intention, partially and simultaneously- employee engagement has a significant effect on turnover intention. Keywords: Work Environment- Job Characteristics- Employee Engagement- Turnover Intention Share Link | Plain Format | Corresponding Author (M. Sulthan Suryo Adfa)

69	Digital Talent Management	ABS-82
The Effect of Knowledge Sharing on Employee Performance: A Research Framework Dian Indiyati, Wafa Nur Izzah School of Economics and Business, Telkom University Jl. Telekomunikasi No. 1, Terusan Buahbatu, Kabupaten Bandung, Jawa Barat 40257 Abstract Employee performance has an important role for an organization, because the performance of each employee contributes to the achievement of the performance of every function in the organization. Many factors can affect the quality of employee performance, one of which is knowledge sharing. A number of previous studies have shown that knowledge sharing has an influence on employee performance. The phenomenon that occurs in the Kantor Badan Pelaksana Harian Yayasan Pendidikan Telkom is that there are fluctuations in the performance value obtained by employees in the last five years and the incompatibility of the realization of the knowledge sharing program organized by the organization when compared to the ideal rules of implementation that should be. The purpose of this study was to determine the effect of knowledge collecting and knowledge donating on employee performance either simultaneously or partially. The research uses quantitative methods. Data collection techniques used questionnaires which were distributed to 68 employees of Kantor Badan Pelaksana Yayasan Pendidikan Telkom. The sampling technique used is the saturated sample method. And to interpret the research results using path analysis. Keywords: knowledge sharing, employee performance Share Link | Plain Format | Corresponding Author (Wafa Nur Izzah)

70	Digital Talent Management	ABS-83
THE EFFECT OF WORKLOAD AND TRAINING ON EMPLOYEE PERFORMANCE AT THE DIRECTORATE GENERAL OF CRIMINAL INVESTIGATION (DITRESKRIMUM) POLDA RIAU ISLAND: A RESEARCH FRAMEWORK Adelya Rifdah (a), Dian Indiyati (b) a) Faculty of Economics and Business, Telkom University, Indonesia Email: adelyahbs[at]student.telkomuniversity.ac.id b) Faculty of Economics and Business, Telkom University, Indonesia Email: dianindiyati[at]telkomuniversity.ac.id Abstract Dealing with criminal acts is closely related to the performance of the work unit of the Directorate General of Criminal Investigation (Ditreskrimum) which has the main task of carrying out investigations, investigations, and supervision of general criminal investigations. Employee performance is the extent to which the personnel of the Directorate General of Criminal Investigation (Ditreskrimum) can carry out their duties properly in the sense of the word implementation by the plan so that the objectives and plans of the Directorate General of Criminal Investigation (Ditreskrimum) can be achieved, one of which is dealing with and resolving crimes that occur. in the community who are in the area of the city of Batam. This study aims to examine and analyze the effect of workload and training on the performance of personnel from the work unit of the Directorate General of Criminal Investigation (Ditreskrimum) of the Riau Islands Regional Police. This study uses descriptive quantitative methods using Structural Equation Modeling (SEM) data analysis. The population of this research is police personnel from the work unit of the Directorate General of Criminal Investigation (Ditreskrimum) using a saturated sample so that all police personnel from the work unit of the Directorate General of Criminal Investigation (Ditreskrimum) totaled 104 people as the sample who was the respondent of the study. Collecting data using a valid and reliable questionnaire technique. Keywords: Employee Performance, Training, Workload Share Link | Plain Format | Corresponding Author (Adelya Rifdah)

71	Digital Talent Management	ABS-85
THE EFFECT OF COMMUNICATION AND DIGITAL LEADERSHIP TO EMPLOYEE PERFORMANCE IN RSUD BRIGJEN H. HASAN BASRY Noval Nur Alif (a*), Fetty Poerwita Sary (b) a) International ICT Business, Telkom University Jl. Telekomunikasi No. 1, Terusan Buahbatu - Bojongsoang, Sukapura, Kec. Dayeuhkolot, Kabupaten Bandung, Jawa Barat 40257 *novalnuralif[at]student.telkomuniversity.ac.id b) Management of Business in Telecommunication and Informatics, Telkom University Abstract With the emergence of changes in the digital workspace and the increasing number of cases of the COVID-19 pandemic being handled by many hospitals at this time, there is an opportunity to improve employee performance along with the implementation of digital work systems in developing the direction of transformation for the future of organization. Improve aspects of organizational growth as well as digital leadership in the re-emergence of this pandemic to support the employee within the organization. Therefore, the purpose of this research is to analyze the influence of digital leadership and communication on the employees^ performance. This research is a quantitative research, and the data collection data collection techniques through distributing questionnaires to 399 employees. The data is analyzed through multiple regression method with the help of the SPSS program. The research result of descriptive analysis showed that Digital Leadership in Brigjen H. Hasan Basry Hospital is generally in the very high. Communication were also in very high criteria. As well as the performance of the employees at Brigjen H. Hasan Basry Hospital is very high. Based on the results of the study, it shows that Digital Leadership and Communication have a significant effect simultaneously and partially on the performance of employees in the Brigjen H. Hasan Basry Hospital. Brigjen H. Hasan Basry Hospital is expected to provide sufficient infrastructure and training for the employee that have work related to the digital information within the organization. Provide level management for the communication to improve the communication flow of the organization. In addition, routine monitoring and evaluation in stages is mandatory and in an orderly manner. Keywords: Performance management- Digital Leadership- Communication management- information Technology Share Link | Plain Format | Corresponding Author (Noval Nur Alif)

72	Digital Talent Management	ABS-89
THE EFFECT OF LEARNING ORGANIZATIONAL PRACTICES AND JOB SATISFACTION ON EMPLOYEE ENGAGEMENT IN AN AGILE ENVIRONMENT: A RESEARCH FRAMEWORK Dian Indiyati (a*), Moh Imron Rifai M (b) a) Faculty of Economics and Business, Telkom University Jl. Gegerkalong Hilir No. 47 Bandung 40152 Jawa Barat - Indonesia *dianindiyati[at]telkomuniversity.ac.id b) Faculty of Economics and Business, Telkom University Jl. Gegerkalong Hilir No. 47 Bandung 40152 Jawa Barat - Indonesia mohimron[at]student.telkomuniversity.ac.id Abstract Organizations need agile ways of working in response to changes in people^s behavior that has developed towards digitalization since the pandemic era a few years ago. Such change makes internet service providers need to manage existing services and look for new services opportunities effectively. The role of employees in the organization to support this phenomenon makes them need to improve their abilities so that they can provide the best performance. Companies also need to maintain optimal performance in responding to changes that occur, which this is pursued through fostering employee engagement. There has been a decline in several aspects of employee engagement since the pandemic era, especially in the areas of engagement, career development and employee empowerment. The occurrence of this is a bad thing for the organization considering employees are important element in supporting the business. Seeing this, the company made adjustments in the way it interacted with employees in order to seek better employee engagement. This is done through the application of learning organization practices and monitoring of employee satisfaction. The purpose of this study is to examine and analyze the impact of learning organization and job satisfaction on employee engagement at PT XYZ. The type of this research is causality verification research, where the respondents are 302 employees. The data collection technique uses a valid and reliable questionnaire, and the data analysis tool uses Structural Equation Modeling (SEM) - PLS. Keywords: Learning Organization Practices, Job Satisfaction, Employee engagement, SEM Share Link | Plain Format | Corresponding Author (Moh Imron Rifai M)

73	Economics	ABS-18
Credit Risk Management Strategies in The Banking Industry Before and During the Covid-19 Pandemic Andra Andana-Rahmat Aryo Baskoro Faculty of Economics and Business Universitas Indonesia, Magister of Management Abstract In the banking industry, assessing credit risk is critical. This study looks at the components that lead to determining credit risk measurement. Those issues stem from internal and external sources, including the debtors actions and the economic collapse brought on by the Covid 19 pandemic. The research begins by examining the various economic conditions that existed prior to and during the Covid 19 outbreak. Second, it will look at how the Covid 19 pandemic affected banking credit activity. Third, it will also look at banking performance indicators associated with credit risk, such as capital, bank size, net interest margin, return on asset, return on equity and credit growth. The element is then examined to see if it has any differences or influences that significantly impact credit risk before and during the Covid 19 pandemic. Furthermore, determining its relevance is an important aspect of this work. This research employs a quantitative strategy based on multiple regression analysis as well as backward model and a descriptive approach to fit an evaluation method with a particular condition. It is predicted that there will be differences in the bank performance indicator related to credit risk before Covid 19 and during Covid 19. In this case, it is expected that bank management can prepare a risk mitigation strategy based on these results. Keywords: Bank- Bank Performance Indicator- Covid 19- Factors of Credit Risk- Credit Risk Share Link | Plain Format | Corresponding Author (Andra Andana)

74	Economics	ABS-47
Travel Constraint-Visiting Tourist Destinations in Indonesia During the Covid-19 Pandemic: Comparative Analysis of Intergenerational Perceptions M. Kristanti & A. Harianto Petra Christian University Abstract The Covid-19 pandemic has caused more significant travel constraints for domestic tourists traveling to local destinations in Indonesia, whether structural, intrapersonal, or even interpersonal-related constraints. This study was conducted to determine whether there are significant differences in perceptions among domestic tourists of generations X, Y, and Z towards travel constraints during the Covid-19 pandemic. The online survey was conducted on 606 respondents from all three generations. The collected data were processed using One-Way ANOVA with Tukey post-hoc test. The results indicate that there are significant differences in perceptions of intrapersonal constraints between generations X and Z, as well as generations X and Y. Besides, the biggest travel constraint that hindered generations X, Y, and Z in traveling to local tourist destinations in Indonesia is an intrapersonal constraint, followed by structural and interpersonal constraints. Keywords: Intrapersonal constraint, structural constraint, interpersonal constraint, generation X, Y, and Z Share Link | Plain Format | Corresponding Author (Agung Harianto)

75	Economics	ABS-50
A Conceptual Framework of Smart Consumption to Elevate B40 Household Financial Well-being Muhammad Amir bin Saharuddin* (a), Hway-Boon Ong (b), Lee-Lee Chong (b) Faculty of Management, Multimedia University, 63100 Cyberjaya, Malaysia *mmu.edu.my Abstract The Malaysian household is classified into three categories, the bottom 40 per cent (B40), the middle 40 per cent (M40) and the top 20 per cent (T20) households (Department of Statistics Malaysia, 2020). The 2019 data from the department revealed that B40 households experienced a slower growth in income as compared to the M40 households. A long-term disproportion of income has a negative cyclical effect for the B40 households. This paper will propose a conceptual framework of smart consumption to elevate the B40 household^s financial well-being. The incentive effect, a contemporary argument, explains how intrinsic and extrinsic incentives affect an individual^s decision. Based on the Incentive Effect hypothesis, the theoretical framework of this study is established. Data will be collected in 3 cities in the Klang Valley, namely, Kuala Lumpur, Shah Alam and Petaling Jaya. The B40 respondents will be surveyed on their earning capabilities, consumption pattern and payments habits in selected shopping marts such as Econsave, 99 Speedmart, and Tesco. While long term plan of accessibility to education and training is vital, a short term solution of smart consumption may elevate the B40 household financial well-being instantaneously. Keywords: B40, Smart consumption, Financial Well-being Share Link | Plain Format | Corresponding Author (MUHAMMAD AMIR SAHARUDDIN)

76	Economics	ABS-51
Economic condition and the development of life insurance companies in Indonesia from 2016-2020 Anindita Nazhifa and Rahmat Aryo Baskoro, MM Universitas Indonesia Master of Management Faculty of Economics & Business Jalan Salemba Raya 4 Jakarta , DKI Jakarta 10430 Abstract This research determines the impact of economic conditions on the development of Indonesian life insurance companies. The impact of net national income per capita, interest rate, and inflation rate on gross premium and investment income of all life insurance businesses was explored from 2016 to 2020. This research also investigates whether the market penetration and density of the Indonesian life insurance sector are affected. To all variables, multivariate regression was used in the analysis. Internal parameters such as total asset, ROA, ROE, and debt to equity ratio are also be assessed as control variables to see if they can significantly minimize the uncertain risk posed by macroeconomic factors such as inflation and interest rates. This research found a significant relationship between life insurance gross premiums and net national income per capita, inflation, and interest rates. The dependence of those three on investment income, market penetration, and density is also significant. Life insurance businesses in Indonesia still have poor penetration and density when compared to other financial institutions in other emerging countries. Total Asset, ROE, and DER, have effect on gross premium. Internal company performance, on the other hand, can help to reduce the impact of inflation and interest rates on a company^s gross premium. This study may help life insurance companies in understanding the impact of the national economy on the industry^s development. With all the impact on life insurance gross premium and companies^ investment income, companies should be able to mitigate the risk through product design and pricing. Keywords: Life Insurance, NNIPC, Gross Premium, Investment, Penetration, Density Share Link | Plain Format | Corresponding Author (Anindita Nazhifa)

77	Economics	ABS-59
Would it be Safe to Travel Domestically Now? The Analysis of Perceived Travel Risk Across Generations Vido Iskandar, Serli Wijaya Petra Christian University Abstract The Covid-19 pandemic has harmed various industries, including tourism. Many individuals prefer to stay home rather than go on vacation, and this is due to the fright of the existing pandemic situation. This study is aimed to examine the level of travel risk perceptions of domestic tourists among generations X, Y and Z. One-way ANOVA statistical technique was applied to identify the differences in travel risk perceptions among the three generations. A total of 603 samples representing generations X, Y, and Z have participated in the online survey. The result shows that each generation has significantly different perception in viewing various types of travel risks. The findings revealed is expected to offering recommendations for tourism service business managers to create a safe and comfortable quality travel experience. Doing so would enhance trust from domestic tourists to travel and revive the Indonesian tourism industry post-pandemic. Keywords: Perceived travel risk, Covid-19, domestic tourism, generations X Y Z Share Link | Plain Format | Corresponding Author (Vido Iskandar)

78	Economics	ABS-62
COVID 19: FINANCIAL SPILLOVER TO EMERGING ASIA^S FINANCIAL MARKET Chandra Susilo (a), Nur Dhani Hendranastiti (b) a) Faculty of Economics and Business, University of Indonesia b) Faculty of Economics and Business, University of Indonesia Abstract This paper aims to investigate the role of China compared to the US in transmitting spillover to ASEAN-5 countries (or vice versa) during COVID-19 recession. We use the DECO GARCH model of Engle & Kelly (2012) to see the dynamic correlation between indexes and the spillover index by Diebold and Yilmaz (2012) to describe the direction of spillover between countries. This paper analyzes daily return data on stock market indexes of China, the United States, and ASEAN-5 for the period 2016 to 2022. The model provides a competing alternative with apparent advantages and results consistent with DCC GARCH model. The findings demonstrate an increase in positive spillover correlation during the COVID-19 crisis between China and ASEAN-5. The volatility of the US and ASEAN-5 is more stable with a positive correlation even before the crisis. China and the US act as net transmitters (spillover to ASEAN-5 is higher than in the opposite direction). The findings are beneficial to provide insight into Emerging Asia market connectedness which in turn may guide hedging strategies and portfolio risk management of investment in the region. The study may contribute to the discussion on volatility spillover and stock market connectedness, especially during the COVID-19 recession in the Emerging Market and Developing Economies (EMDEs). Keywords: Financial contagion- ASEAN countries- COVID-19- connectedness- volatility spillover Share Link | Plain Format | Corresponding Author (Chandra Susilo)

79	Economics	ABS-81
Do Foreign Direct Investment Spillovers Differ Across Industries with Different Technological Gaps? (Case Study of Indonesian Manufacturing Industries) Yuhana Astuti Telkom University Abstract The interaction between multinational enterprises (MNEs) and domestic firms in the host country has become a central issue. This paper aims to examine the impact of the increasing presence of MNEs on the domestic firms^ productivity and whether the different level of technology gap plays any role in influencing the spillovers focusing on the productivity of domestic firms. The research questions are: (1) Has the productivity of domestic firms in the Indonesian manufacturing industry increased due to the presence of MNEs? (2) Do differences in the level of technology between foreign and domestic firms affect the productivity of domestic firms?. This study covered the difference in the technology gap between MNEs and domestic firms in 24 industries and its impact on productivity. It employed a panel dataset of Indonesian medium and large firms between 2010 and 2015. Fixed-effects estimation methods have been used along with the different specifications of the model. The results reveal that the productivity of most MNE is higher than the domestic firms in all industries. However, even in industries where MNEs are productive, the evidence of technology spillovers resulting from the presence of MNEs is mixed and depends on the industry considered. Similarly, by dividing industries into large-technology-gap and small-technology-gap groups, this paper finds that the level of the technology gap plays a varied role in influencing spillovers in different industries. Keywords: Foreign Direct Investment, Productivity, Spillovers, Manufacturing Industries, Technology gap Share Link | Plain Format | Corresponding Author (Yuhana Astuti)

80	Economics	ABS-87
Mutual Fund Performance Comparison During Covid-19 Outbreak Cindy Cleodora Faculty of Economic, University of Indonesia Jl. Salemba Raya No. 4, Jakarta Pusat 10430, Indonesia cindycleodora[at]gmail.com Abstract This study aims to determine the comparison of mutual fund performance between money market, mixed, and equity mutual funds before and during Covid-19 outbreak. Performance measurement is done using Sharpe Ratio, Treynor Index, Jensen^s Alpha, and Fama-French Three Factor Model. Using purposive sampling method, this study used a sample of 304 mutual funds consisting of 52 money market mutual funds, 85 mixed mutual funds, and 167 equity mutual funds. The result showed that before Covid-19 outbreak, money market mutual fund have better performance before and during Covid-19 outbreak with Sharpe Ratio and Treynor Index method. Meanwhile, using Jensen^s Alpha and Fama-French Three Factor Model, mixed mutual funds performance surpassed money market and equity mutual funds. Keywords: Covid-19- Mutual fund performance Share Link | Plain Format | Corresponding Author (Cindy Cleodora)

81	Economics	ABS-93
ECONOMIC MORALS OF FARMERS IN FACING THE DROUGHT IN BANYU URIP VILLAGE, CENTRAL LOMBOK INDONESIA Suparman Jayadi, Ratih Rahmawati Universitas Islam Negeri Mataram Nusa Tenggara Barat Indonesia Universitas Mataram Nusa Tenggara Barat Indonesia Abstract The socio-economic life of farmers is closely related to farming strategies to survive in the face of drought in accordance with existing geographical conditions. This study analyzes the economic morals of farmers in dealing with times of drought in Banyu Urip Village, Central Lombok, Indonesia. Farming communities are the unit of analysis in qualitative research with this case study approach. Data from observations, in-depth interviews and documentation of field findings, then tested the validity of the data through cross-checking the data with data triangulation. To analyze data with interactive models, such as reducing data, presenting and verifying or drawing conclusions. The results of this study indicate that the economics of Sasak farmers community in Banyu Urip Village use an intercropping system and certain seeds to deal with the stress period. Good relations between residents prioritize the value of reciprocity such as banjar activities, hajatan, multilevel investment. This is the form of farmer rationality and reciprocity as a strategy to meet socio-economic needs. Keywords: economic morale, farmer rationality, reciprocity, drought Share Link | Plain Format | Corresponding Author (Suparman Jayadi)

82	Economics	ABS-99
Bitcoin and Gold as Hedging Instruments for ASEAN-5 stock markets Zhalindri Noor Adjani Master of Management, University of Indonesia Jalan Salemba Raya Nomor 4, Jakarta 10430, Indonesia Abstract The development of hedging strategies using commodity and cryptocurrency has been a topic of academic and practical interest. An optimal strategy increases the efficiency of risk management and minimizes the costs of hedging. This paper examines the time-varying optimal hedging ratios for the ASEAN-5 stock market, hedged with gold and bitcoin. We determine the best hedging instrument using a rolling-window analysis and DCC-GARCH model. The analyses resulted in hedging effectiveness criterion. The daily data cover the period from January 2019 to December 2021. Our findings are robust to the distribution assumption and to the use of DCC-GARCH model in examining different refits. Finally, this study provides an invaluable starting point to examine the dynamics hedging. Keywords: DCC-GARCH-Hedging effectiveness ratio-ASEAN-5 stock markets-Gold-Bitcoin Share Link | Plain Format | Corresponding Author (Zhalindri Noor Adjani)

83	Financial Technology	ABS-52
IMPACT OF FINTECH LENDING ON POVERTY REDUCTION: EVIDENCE FROM INDONESIA Fauzan Fauzi Universitas Indonesia Abstract The Financial Technology (FinTech) industry is one of the financial service innovations that is increasingly popular in today^s digital era and technology with the concept of digitizing payments is one of the fastest growing areas of the FinTech industry in Indonesia. FinTech makes purchasing and payment systems more efficient and economical but still efficient. We analyze the impact of fintech on poverty reduction: evidence from Indonesia. We conducted data processing from BPS to see how fintech makes an impact on poverty reduction evidence from Indonesia. The result shows that fintech lending has a positive impact for poverty reduction Keywords: Fintech, P2P Lending, poverty Share Link | Plain Format | Corresponding Author (Fauzan Fauzi)

84	Financial Technology	ABS-58
The Influence of Customer Experience towards Intention to Reuse and The Indirectly Influence through Customer Satisfaction on Bank XYZ Customers Ahmad Yusuf Bryan, Sri Rahayu Hijrah Hati Faculty of Economics and Business, Universitas Indonesia Jalan Prof. DR. Sumitro Djojohadikusumo, Depok, Indonesia 16424 Abstract In the past few years, digital banking has carried out a massive expansion inviting people to save and manage their assets digitally and increasing digital bank users. This study aims to analyze how the influence of customer experience: usefulness, convenience, employee-customer engagement, and security on intention to reuse and how customer satisfaction mediates the relationship between customer experience and intention to reuse. We conducted a survey using a questionnaire distributed to 220 private bank customers. Multiple linear regression is used to test the hypotheses and the mediation effect. The results show that the four variables of customer experience directly have positive effects on the intention to reuse and indirectly through customer satisfaction. This study contributes to the formation of a desire to reuse digital banks for customers and provides knowledge for digital bank practitioners to develop bank and customer management strategies. Keywords: Customer Experience, Customer Satisfaction, Intention to Reuse, Digital Banking Share Link | Plain Format | Corresponding Author (Ahmad Yusuf Bryan)

85	Financial Technology	ABS-77
The Lean Implementation in New Product Development: A Case Study of Indonesias Financial Technology (Fintech) Start-up Firman Ardiansyah, S.M- Arviansyah, S.E., M.Sc., Ph.D. Universitas Indoensia Abstract The growing number of start-up companies, especially financial technology (fintech), has a significant impact on Indonesias national gross domestic product (GDP), contributing to economic growth. However, tech start-up companies fail more than succeed. Study shows that start-ups that apply lean principles result in fewer failures than start-ups that use traditional methods. This study endeavors to elaborate on implementing general practices and challenges of the lean framework in new product development from start-ups based on their funding stages using a systematic literature review and qualitative analysis. We analyzed twenty-eight publications based on their ratings and relevance and conducted in-depth interviews with twelve informants from six start-ups. This research analysis elaborates on three lean start-up implementation frameworks starting from vision, steer, and accelerate, each of which has four different variables. This study reveals fundamental differences between each start-up company in implementing the lean framework when developing new products and the problems they face. It is hoped that this research on lean start-ups can be can be used as a guide for implementing lean startups in new product development by studying information obtained from various startups based on their stage. Keywords: Lean, Startup, Lean Framework, New Product Development Share Link | Plain Format | Corresponding Author (Firman Ardiansyah)

86	Strategic Management and Ecosystem Business	ABS-2
Factors Influencing Wellbeing of the Homeless and The Moderating Role of Government Assistance Rishetra Vamalatithan Faculty of Management, Multimedia University, Selangor, Malaysia. E-mail: rishetra02[at]gmail.com Abstract Homelessness has long been recognized as a worldwide problem that affects the poorest people in both developed and developing countries. Homelessness affects thousands of people in Malaysia, regardless of their age group, race, education, professions and geographical regions. All aspects of the human experience are significantly influenced by human needs that promote wellbeing. Basic needs such as food, water, healthcare, education, even shelters have often been difficult to be met. As per researchers, wellbeing is predicated on basic needs being met. Despite many attempts to tackle this enduring matter, however, it seems unresolved and difficult to achieve. At present, the Malaysian government delivers the matters regarding homelessness and begging based on the Destitute Persons Act 1977. As only a few non-governmental organisations (NGOs) are aware of their presence, currently there are no official figures indicating the number of homeless people in the region. The purpose of this research is to investigate the factors influencing the wellbeing of the homeless and the moderating role of government assistance. Data is collected via survey questions and interviews. The collected data has been analysed using Structural Equation Modelling (SEM). Maslow^s theory of needs is used as the central focus on exploring how the attitude of people is stimulated by human desire in different communities in society to meet certain human needs. The structural theory was proposed on issues emerging due to the structure of the nation itself not on the destitute capabilities and government arrangements are best reflecting structural matters. And the Theory of Well-being has elements that leads to well-being. A better formulation of programmes and policies are needed to protect the needs, to be able to improve and promote the wellbeing of the homeless person and eliminate homelessness issues in the country. Keywords: Keywords: homelessness, wellbeing, homeless people, factors, government Share Link | Plain Format | Corresponding Author (Rishetra Vamalatithan)

87	Strategic Management and Ecosystem Business	ABS-5
Analyzing The Effect of Business Process Management on Business Process Performance and Organizational Performance at BPJS Kesehatan Sedy Fajar Muhamad, Ratih Dyah Kusumastuti Department of Management, Faculty of Economics and Business, Universitas Indonesia Abstract As an institution appointed by the Government of Indonesia to implement the National Health Insurance Program, BPJS Kesehatan needs to implement business process management to obtain effective business processes in achieving performance targets. This study aims to analyze the effect of business process management on business process performance and organizational performance. The research is carried out quantitatively by distributing questionnaires to 71 BPJS Kesehatan Branch Offices spread over 29 provinces in Indonesia. The Partial Least Square-Structural Equation Modeling (PLS-SEM) approach is used to process the data, and the measurement items are adopted from previous studies. Results of the validity and reliability tests show that all the measurement items are valid and reliable. The results of hypothesis testing indicate that business process management has a significant and positive effect on organizational performance through the mediation of business process performance. The results also indicate that the relationship between business process management and organizational performance, as well as business process performance and organizational performance, both show a positive and significant effect. This research is expected to help BPJS Kesehatan managers to better manage the business process management, while for the insurance industry in general, the results can be used to improve business process management to achieve higher firm performance. Keywords: Business process management- Business process performance- Organizational performance- BPJS Kesehatan Share Link | Plain Format | Corresponding Author (Sedy Fajar Muhamad)

88	Strategic Management and Ecosystem Business	ABS-8
The Effect of Transformational Leadership on Job Performance and CSR as a Mediator in Indonesian Architectural Design Firms K.M. Fauzan Nur Imami (a*), Aswin Dewanto Hadisumarto (b) a) Master of Management, Faculty of Economy and Business, University of Indonesia Jalan Salemba Raya 4, DKI Jakarta 10430, Indonesia *kmfauzan.nurimami[at]gmail.com b) Faculty of Economy and Business, University of Indonesia Jalan Salemba Raya 4, DKI Jakarta 10430, Indonesia Abstract Architecture is a growing creative industry in Indonesia. The growth increased the competition between architectural design firms, thus pushing firms to increase their job performance. One of the predictors of job performance is leadership style. A promising leadership style in the architecture industry is transformational leadership. The leadership style can influence job performance directly or indirectly by other means, such as CSR. When a leader encourages CSR activities, an increase of job performance can be expected. This research studies the relationship between transformational leadership and job performance, mediated by CSR in the context of Indonesian architectural design firms. A total of 118 samples is gathered through an online questionnaire with the random sampling technique, all of which are architects who worked at an Indonesian architectural design firm. The data is then analysed using the partial least squares structural equation modelling (PLS-SEM) method. This study found that transformational leadership significantly and positively affect the job performance of Indonesian architectural firms. The findings also showed that transformational leadership positively affects the level of CSR activities, and in turn CSR significantly and positively affects the job performance of Indonesian architectural design firms. these findings confirmed CSR as a strong partial mediator between the relationship of transformational leadership and job performance. The finding of CSR as a partial mediator also strengthened the need to conduct further research about other possible mediators that could explain the relationship between transformational leadership and job performance. Keywords: Architecture- Transformational Leadership- Corporate Social Responsibility- CSR- Job Performance Share Link | Plain Format | Corresponding Author (K.M. Fauzan Nur Imami)

89	Strategic Management and Ecosystem Business	ABS-45
The Impact of Paradox Mindset and Servant Leadership on Innovative Behavior Maria Fillippa Neri Indrawati (a*), Aryana Satrya (b) (a) University of Indonesia, Jalan Salemba Raya 4, DKI Jakarta, 10430, Indonesia *maria_indrawati2605[at]yahoo.com (b) University of Indonesia Abstract Innovation is a key factor needed in strengthening the competitive position of a banking institution. There are increasing demands for a bank to innovate, especially in this digital era. Innovative behavior (IWB) is a crucial factor for organizational innovation, including in the banking sector. This study analyzes the relationship between paradox mindset of the employees, servant leadership, IWB, and the mediating role of thriving in the relationships between paradox mindset, servant leadership, and IWB. Individual innovation is accompanied by paradoxical tension. The adoption of a paradox mindset, which reflects the extent to which individuals embrace and are energized by tensions, can help people deal with tensions and innovate. Service is the main attribute of servant leadership, which makes this style of leadership suitable for a service organization like a bank. Data was collected from 296 banking employees. The data were analyzed using the partial least squares structural equation modeling (PLS-SEM) technique. Findings reveal that paradox mindset and servant leadership positively affects IWB. Thriving partially mediates relationships between paradox mindset and IWB. Thriving also fully mediates the relationship between servant leadership and IWB. Keywords: Innovative Behavior, Paradox Mindset, Servant Leadership, Thriving, Bank Share Link | Plain Format | Corresponding Author (Maria Fillipppa Neri Indrawati)

90	Strategic Management and Ecosystem Business	ABS-70
The Influence of Innovation Culture and Customer Co-Creation on Market Performance^s ICT Firms with Knowledge-Intensive Business Services Deka Alpraeska, Arviansyah Magister of Management, Faculty of Economics and Business, University of Indonesia Abstract Digital transformation and technological developments in all industrial sectors have encouraged companies engaged in ICT to continue developing strategies and innovations in business competition. Innovation culture and business development based on knowledge in the last few decades can be interpreted as an indicator of the transformation of the industrial economy into a knowledge-based economy. The creation of remarkable innovation is believed to be obtained from the customer. This study examines the effect of Innovation Culture and Customer Co-creation on Market Performance in information and communication technology companies. Specifically, it focuses on the Knowledge-Intensive Business Services (KIBS) that can support businesses in achieving high firm performance in the market by utilizing marketing innovation and product innovation factors. A survey of 200 respondents was conducted and tested using the Partial Least Squares (PLS-SEM) method. The results of this study are that Innovation Culture and Co-creation can positively influence the market innovation, product innovation, and market performance in ICT companies with KIBS. Keywords: Innovation Culture-Co-Creation-Market Innovation-Product Innovation-Market Performance-KIBS-ICT Firms Share Link | Plain Format | Corresponding Author (DEKA ALPRAESKA)

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