Collaboration Quality Assessment in the Sustainable Rice Supply Chain by Using an Integrated Model of QFD-FANP-DEA: A Case Study of Rice Industry in Malang Wike Agustin Prima Dania (a*), Indri Berliana Br Sitepu (a), Andan Linggar Rucitra (a)
a) Department of Agroindustrial Technology
Faculty of Agricultural Technology
University of Brawijaya
Jalan Veteran No.1, Malang 65145, Indonesia
Abstract
Collaboration is one of the critical issues in achieving a sustainable supply chain among suppliers and BULOG that balances economic, social, and environmental aspects. To support collaboration activities, factors of collaboration behaviour such as commitment, trust, coordination, stability, and continuous improvement are taken into account. This study aims to analyse the efficiency score of BULOG and its suppliers and determine the strategy to enhance collaboration quality. This study will apply the integrated method of Quality Function Diagram (QFD), Fuzzy Analytical Network Process (FANP), and Data Envelopment Analysis (DEA). The QFD and FANP are to figure out the priority level of the collaboration behaviour factors. Then, DEA serves to calculate the collaboration efficiency score. The result shows that the most important behaviour factor in supporting the collaboration is coordination, followed by continuous improvement, commitment, stability, and trust. Furthermore, among the nine stakeholders, two stakeholders are inefficient with the efficiency score of 88.8% and 87.5%. Several strategies that can be applied to achieve highest efficiency score (100%) are by increasing the sales level and changing the transportation method. Therefore, the economic and the environmental aspects which has a low level can be improved.
Keywords: Collaboration Quality Assessment, Sustainable Supply Chain, QFD, FANP, DEA
Topic: AGROINDUSTRIAL PRODUCTION SYSTEM MANAGEMENT AND REGULATION
