The Role of Employee Professionalism in Public Services at the Office of Population and Civil Registration of Palangka Raya Fitriani
Department of Public Administration Science, Universitas Muhammadiyah Palangkaraya
Jalan RTA Milono Km.1.5, Palangka Raya 73111, Indonesia
fitrianimap86[at]gmail.com
Abstract
The implementation and performance of public services by the government are still far from expected. This can be seen from the number of complaints and complaints from the public itself both from readers^ letters and other complaint media such as those related to complex, non-transparent procedures and service work mechanisms, uninformative, not accommodating, limited facilities, and infrastructure that does not guarantee the certainty of time and costs. There are still illegal levies and actions that indicate irregularities of corruption, collusion, and nepotism. The role of employee professionalism is primarily determined by the level of employee ability which is reflected in daily behavior in the organization. The ability of employees to provide public services leads to the achievement of pre-planned organizational goals. Therefore, this study aims to determine whether there is a role for professionalism in employees^ work in public services and how significant the role of professionalism in employees^ work in public services at the Office of Population and Civil Registration of Employees Palangka Raya. The research method used is descriptive qualitative research methods to raise and analyze a problem. The research is then described in an analysis to arrive at conclusions according to the original objectives. Based on the research results and continued by analyzing the data obtained by explaining and formulating, the results obtained are the professionalism of employees^ work at the Office of Population and Civil Registration of Palangka Raya in managing Identity Cards is still not exemplary. This is evident from the informants^ responses, who stated that the employees^ unpreparedness in implementing Identity Cards management services is that they are not yet disciplined in starting and completing the service themselves.
Keywords: Role of work professionalism- Public service- Identity card
