The Impact of the Covid-19 Pandemic on the Implementation of Public Services in Pahandut Sub-district, Palangka Raya Milka
Department of Public Administration Science, Universitas Muhammadiyah Palangkaraya
Jalan RTA Milono Km.1.5, Palangka Raya 73111, Indonesia
milkaniez22[at]gmail.com
Abstract
Covid-19 directly impacts the public service delivery sector in Pahandut Village as the spearhead of government service delivery. This study aimed to determine the impact of Covid-19 in the implementation of public services in Pahandut Village, Palangka Raya. This research is included in qualitative research, data collection using interviews, observation, and documentation. The results show that the Covid-19 pandemic has a direct impact on the delivery of public services such as service procedures that have become easier due to current conditions, the service time is hampered due to Work from Home, employee competencies who have not fully mastered computer technology because of the services performed. At this time, there is a change to online so that services must remain professional, meet the community^s expectations and needs, including the availability and affordability of services.
Keywords: Public service- Covid-19 pandemic- Work from Home
