Perception of Section Caesaria BPJS Patient to the Quality of Services by Obstetrics Gynecology Specialist Doctors in Khadijah 1 Makassar Mother and Child Hospital in Terms of Education Level Nagusman Danil(1), Abdul Rahman(2), Syahrul Rauf (3)
Abstract
Abstract
Backgrounds: Hospital is one of the companies that are required to win the competition. In the recent era of National Health Insurance, it is extremely important to maintain patient trust and satisfaction of medical services given. Several studies concluded that there are significant relationship between demographic factors, especially education on patients satisfaction that is synonymous with the perceived quality of health services.
Purpose: To determine whether there are relationships between education level as demographic component to perception of section caesaria patient on the services by obstetrics and gynecology specialist doctors in Khadijah 1 Makassar Mother and child hospital.
Methods: This study was an analytic observational study conducted in Khadijah 1 Makassar Mother and child hospital. Samples of the research included 75 respondents taken by purposive sampling. Respondents were given questionnaires sheet to obtain demographic data and rate the patient response on the attribute of tangible, responsiveness, assurence, emphaty, and reliability. The correlation of education and patient satisfaction level were tested by using Partial Correlations SPSS Statistics 24 test, correlations were considered significant if p<0.05.
Results: Most of respondents are patients with education criteria of Junior High School and Senior High School as much as 56.0%,, then DIV and undergraduate (S1 and S2) as much as 25.3%.The rest are Diploma patients as much as 13.3% as well as uneducated patients and Elementary School as much as 5.3% . Differences in education do not have significant correlation to patient perception on tangible attribute with a value of p>0.05 (0,716), responsiveness value of p>0.05 (0,540), assurance value of p>0.05 (0,464), empathy value of p>0.05 (0,932), and reliable value of p>0.05 (0,939).
Conclusion: Sectio Cesarean patient in Khadijah 1 Makassar Mother and child hospital are dominated with patients with education criteria of Junior High and Senior High. All education criteria or sectio cesarean patients are generealy tend to give a positive response to the service of obstetrics and gynecology specialist doctors in Khadijah 1 Makassar Mother and child hospital. The educational difference in sectio cesarean patient does not have significant correlation to the perception of patients on service quality by obstetrics and gynecology specialist doctors which includes tangible, responsiveness, assurance, empathy and reliable.
Keywords: Education, Patient perception, Quality of health services
Topic: Socio-cultural factors in womens leadership and careers
