The Influence of Situational Leadership Style on Improving Employee Service Performance in the Civil Service at the Tojo Una Una Ampana City Religious Affairs Office
Salna Citra Rahmadani1,* Pricylia Chyntia Dewi Buntuang2*

1 Management Department, Faculty of Economics and Business, Study Program Outside the Main Campus Tadulako University 1
2 Management Department, Faculty of Economics and Business, Tadulako University 2

Abstract

This study examines the influence of the situational leadership style of the Head of the Religious Affairs Office in Tojo Una-Una Ampana City on the performance of public service employees at the Religious Affairs Office. Effective leadership plays a crucial role in improving the quality and efficiency of public services, especially in government institutions where performance depends on coordination, motivation, and the ability to adapt to changing conditions. A quantitative research design was used with a Likert scale questionnaire. Respondents focused on employees directly involved in public services. Data were analyzed using simple regression analysis to test the direct and indirect effects of Situational Leadership (X) on Employee Performance (Y).

Keywords: Situational Leadership Style, Service Performance, Civil Servants, Employee

Topic: Human Resource Management and Employment Economics