Legal Protection of the Community against Maladministration of Public Services: A Case Study at the Population and Civil Registry Service of Semarang City
Haizul Maarif, Muhammad Junaidi

Postgraduate Law, Semarang State University

Abstract

Public services in the field of population administration are a basic right of the community that must be fulfilled by the government quickly, accurately, and accountably. However, in practice, various forms of maladministration are still often found that are detrimental to the community, such as prolonged delays, procedural deviations, and non-transparent services. This study aims to analyze the forms of public service maladministration and legal protection efforts provided to the community in the implementation of population administration services at the Semarang City Population and Civil Registry Office. The research method used is empirical juridical legal research with a statutory regulatory approach and a case approach. Data were obtained through literature studies and interviews with related parties and community service users. The results of the study indicate that maladministration still occurs in the form of delays in the completion of population documents and a lack of certainty in service procedures. Legal protection for the community is carried out through an internal complaint mechanism, supervision by the Ombudsman of the Republic of Indonesia, and the implementation of the provisions of Law Number 25 of 2009 concerning Public Services and Law Number 30 of 2014 concerning Government Administration

Keywords: legal protection, maladministration, public services, population administration

Topic: Governance, Policy, and Education of Coastal Area