ANALYSIS OF THE IMPACT OF COMMUNITY HEALTH CENTER ACCREDITATION ON IMPROVING THE QUALITY OF HEALTH SERVICES Hesti Prawita Widayati, SKM- Dr. Arih Diyaning Intiasari, SKM, MPH- Prof. Dr. Dwi Sarwani S.R, SKM, MKes (Epid)
UNSOED
Abstract
ANALYSIS OF THE IMPACT OF COMMUNITY HEALTH CENTER ACCREDITATION ON IMPROVING THE QUALITY OF HEALTH SERVICES
ABSTRACT
Background: Community health center accreditation is an assessment process used to improve the quality of health services. Improving the quality of health services increases the quality of health services and patient satisfaction. This study aims to analyze the impact of community health center accreditation on improving the quality of health services.
Methods: This study used a qualitative method by conducting interviews with the Head of the Kalimanah Community Health Center in Purbalingga Regency. The instruments used were an interview guide and observation sheets.
Results: The impact of the Kalimanah Community Health Center accreditation on the dimensions of Reliability, Responsiveness, Assurance, Empathy, and Tangibility significantly impacts the quality of health services.
Conclusion: The Kalimanah Community Health Center, when viewed from the service quality dimensions consisting of reliability, responsiveness, assurance, empathy, and measurability, all performed well, resulting in good quality health services and increased patient satisfaction.
Keywords: Accreditation, Community Health Centers, Quality of Health Services.
Pembimbing 1 : Dr. Arih Diyaning Intiasari, SKM, MPH
Pembimbing II : Prof. Dr. Dwi Sarwani S.R, SKM, MKes (Epid)
Keywords: Accreditation, Community Health Centers, Quality of Health Services.
