Correspondence Study between Types of Motor Vehicle Claims and Customer Locations using Correspondence Analysis: Case Studies on Sharia General Insurance in Indonesia Ahmad Fuad Zainuddin (a), Rr Kurnia Novita Sari (b*), Udjianna Sekteria Pasaribu (b), Yuli Sri Afrianti (a,b)
(a) Doctoral Program of Mathematics, Faculty of Mathematics and Natural Science, Bandung Institute of Technology
Jalan Ganesha 10, Bandung 40132, Indonesia
(b) Statistics Research Group, Faculty of Mathematics and Natural Science, Bandung Institute of Technology
Jalan Ganesha 10, Bandung 40132, Indonesia
*Corresponding Author: kurnia[at]math.itb.ac.id
Abstract
Sharia General Insurance is a type of insurance business that offers non-life protection products with sharia principles. Sharia motor vehicle insurance products is among the most in demand by the public. On the other hand, this product also contributes significantly to claims for Partial Loss (PL) claims, Total Loss Only (TLO) claims, or a combination of both. This study aims to determine the relationship between the customer^s location and the type of motor vehicle claim using the correspondence analysis method. The analysis results are a correspondence map that explains the relationship between the two variables, which illustrates the types of motor vehicle claims are mostly filed in specific city locations. From the contribution achievement data, three major cities have high rates of growth in sharia motor vehicle insurance contributions, namely: Jakarta, Surabaya, and Medan. The study results show that many customers submit Total Loss Only (TLO) claims in the Medan. Meanwhile, in Surabaya, many customers submit Total Loss Only (TLO) and Partial Loss (PL) claims. Furthermore, for Jakarta, many customers submit claims for Total Loss Only (TLO), Partial Loss (PL), and a combination of both. The results of this study can be used as a recommendation for general sharia insurance companies to improve quality and product diversification based on customer location.
Keywords: Correspondence Analysis, Motor Vehicle Claims, Location, Sharia General Insurance
