Effectiveness of performance appraisal system on employee performance for National Health Laboratory Services employees in South Africa
Ntandoyenkosi Thembeka Precious Dlamini, Dr J Mhandu, Prof Muhammad Ehsanul Hoque

Management College of Southern Africa

Abstract

Many organisations conduct performance appraisals in order to assess the performance of an individual and whether they are able to achieve the objectives set for them which if they are contribute positively to the success of the organisation. Performance Appraisal can help with the motivation of employees, providing of feedback to employees and the identification of gaps that may need the management intervention. The purpose of this study was to investigates the effectiveness of the performance appraisal system and its impact on employee performance. The study used a quantitative approach in order to determine whether the performance appraisal is effective or not. A total of 120 employees were randomly selected from a total population of 233. The results revealed that there is a significant positive outcome on the current performance appraisal used by the organisation. Performance appraisal had an impact on employee performance and feedback is given to employees on how to improve unsatisfactory performance. The study also found that there is a terrific value in having a performance appraisal system in the organisation and employees do benefit from this exercise. On the other side, the study findings show a need to have regular performance appraisal exercises instead of only twice a year. There is also a great need of training and support for unsatisfactory performance. Training and support intervention on unsatisfactory performance to be offered to employees. Organisation to incorporate another performance appraisal method with the existing one which gives subordinates an opportunity to evaluate each other.

Keywords: Motivation, Feedback, benefit, training, support

Topic: Business and Economic