EVALUATION OF THE MEDIATION SERVICE PROGRAM AT KPAI (Indonesian Child Protection Commission) Rakhmad Parulian, Madhakomala, Hamidah
Ilmu Manajemen, Universitas Negeri Jakarta
Abstract
This research aims to evaluate the mediation services program at the Commission Indonesian
Child Protection (KPAI). In this study we focus on mediation services division. This research
uses a qualitative approach to the evaluation model used by the disperency evaluation model
(DEM), where researchers analyze data in accordance with the dem stages, namely, design,
installation, process and product. Data collection was carried out by means of observation,
interviews, discussions, discussions of KPAl internal supporting data groups and incoming
data.
The results showed that the sub-focus of the study that had a low and fairly low discrepancy
rate showed that the design of the installation the program is already good. While the
subfocus with discrepancy is quite high and high illustrated that community service program
and dispute mediation violations of children^s rights in KPAI need to be specifically
improved. The results of this evaluation can be concluded as followed: design of community
service programs and mediation, child disputes in KPAI are good. This is illustrated by the
low level of discrepancy. The legal basis for program implementation is in the form of
regulations legislation, Presidential regulations, Ministerial Regulations and KPAI regulations
has been fulfilled. The installation of this service program is already good. This is illustrated
from the level of fairly low discrepancy. Community services and mediation at KPAl already
went well.
The process of implementing mediation service programs in the community is illustrated
from the level of fairly high discrepancy, the availability of organizational structures in KPAl
is not effectively improve the quality of service and the execution of tasks and functions in
the structure is not going well. The product of the implementation of mediation services in
KPAl does not go well, this is illustrated from a fairly high level of discrepancy, access of the
service has not yet materialized and the quantity of s
