The relationship between Organizational Culture, Trisila TNI AL and Service Quality
Radito Soesanto, Rd Tuty Sariwulan, Agung Dharmawan Buchdadi

Universitas Negeri Jakarta

Abstract

Military organizations have been identified to be bureaucratic and hierarchical, included organizational health care like hospital. The Naval Hospital (RSAL) which was originally a hospital intended only for members, has in its development become a hospital that also accept the general public. Dr. Ramelan as the Naval Central Hospital becomes a patient referral center in Indonesia. Organizational culture based on Charles Handy^s model includes Power, Task Culture, Person Culture, and Power Culture. Power culture, influences the behavior of RSPAL dr. Ramelan employees. Organization culture is one element in empowering the hospital employees. Organizations that have a strong culture can have asignificant influence on behavior and attitudes of their members. Trisila TNI AL as the three principles or basic guidelines, namely military discipline, hierarchy and honor, as the principle in implementing organizational culture which becomes a strong value system, foster a sense of belonging and increase employee morale. The culture and Trisila TNI AL that were built affect the quality of service and satisfy patients as customers. The result of research at RSPAL dr. Ramelan showed that organizational culture and Trisila TNI AL had a positive effect on service quality at RSPAL dr. Ramelan.
The aims of this study : To Provide an overview of the influence of organizational culture, Trisila TNI AL and Quality Service at RSPAL dr. Ramelan. In this study, data were obtained by distributing questionnaires to employees for organizational culture and Trisila TNI AL, and outpatients and inpatients for quality service.

Keywords: : Organization culture, Trisila TNI AL, Service Quality.

Topic: Management