Organizational learning-continuous improvement in safety climate and management support for patient safety: A survey of health professionals in Indonesia
Suryo Wibowo (a), Michael Christian (b), Sunarno Sunarno (c), Rima Melati (d), Susanty Dewi Winata (e)

a) Biomedical and Bioengineering, Indonesia International Institute for Life Sciences, Jakarta, Indonesia

b)Management, Universitas Bunda Mulia, Jakarta, Indonesia
*michaelchristianid[at]gmail.com

c) Psychological Science Doctoral Program, Universitas Persada Indonesia YAI, Jakarta, Indonesia

d) Practitioner, Occupational Safety and Health, Public and Worker Hospital, Jakarta, Indonesia

e) Faculty of Medicine and Health Sciences, Universitas Kristen Krida Wacana, Jakarta, Indonesia.

Abstract

Safety climate and management support for patient safety are phenomena in the field that frequently coexist. On the one hand, the safety climate is frequently perceived as merely a routine that exists. In contrast, the role of organizational management in this field is shaped by more than just internal factors. The goal of this study is to see if the safety climate and management support for patient safety have an impact on organizational learning-continuous improvement in hospitals. Furthermore, the goal of this research is also to see if management support for patient safety acts as a moderator between the safety climate and organizational learning-continuous improvement. This is a quantitative study with a sample size of 48 health professionals that employs partial structural modeling (PLS-SEM) and the SmartPLS 3.0 analytic tool. According to the findings of this study, characteristics of hospital safety climate and management support for patient safety continue to undergo dynamics and modifications, with an impact on organizational learning-continuous improvement. Organizations such as hospitals must adapt to changing times and tough situations, such as the COVID-19 pandemic, by continuously improving organizational learning, particularly in shaping customer and worker comfort through quality improvements in the safety climate and management support. Because of the study^s limitations, such as the small sample size, it can be considered for inclusion in future research. Other factors of organizational management, such as workload and job satisfaction, could be variables in future research.

Keywords: Health policy- Organizational learning- Continuous improvement- Safety climate- Patient safety

Topic: Health policy