Development of Smart Management Principles in Railway Station Facilities (Case Study at Pasar Senen Station)
Christie Aquarista1, Nurhikmah Budi Hartanti2*

Trisakti University

Abstract

The increasing use of rail transportation in Indonesia encourages the improvement of services that must be provided by stations, including the Pasar Senen Station in Jakarta. Based on previous research, it was found that several important points of public service at Pasar Senen Station were not entirely fulfilled yet, so it was necessary to improve the quality. This improvement will affect the use-value of the facilities in the station, which in turn can be an opportunity to add to the visitor experience and answer existing problems. For this reason, a study of potential improvement by utilizing current technological advances is carried out as a solution to overcome existing problems, so that the improvement of station management will more efficient. The research was conducted online by obtaining secondary data from sources on the internet, which were then analyzed using a qualitative descriptive approach. The research findings are analyzed to find out the problems that need to be overcome with the help of developed technology. The use of technology is to facilitate finding the visitor^s needs at the train station and increase their visual experience to obtain information so that the station manager can answer passengers^ expectations for the provision of facilities. In addition, the development of facilities with the system can make it easier for managers to control station operations. The application of technology which includes a smart management system as a governance system can improve the quality of public services at Pasar Senen Station so that it becomes more efficient.

Keywords: Station Facilities, Smart Management, Pasar Senen Station, Service Principles

Topic: Best practices of digital application in architectural works