Monitoring Analysis of The Speed Of Outpatient Medical Record Services At Sentra Medika Cikarang Hospital, Bekasi Regency, 2021 Afif Wahyudi Hidayat
Medika Suherman University
Abstract
One of the quality of outpatient services in hospitals is the provision of fast and accurate medical record files so that they can support good health services. Provision of medical record documents in outpatient services in accordance with Hospital Minimum Service Standards No.129/Menkes/SK/II/2008 that is less than or equal to 10 minutes, but to determine the continuity of the time suitability, monitoring analysis needs to be carried out, whether there is an increase in speed of medical record services or experiencing a decline in medical record services. So if there are significant obstacles, it is necessary to look for the causative factors, then if the speed of service increases, it is necessary to know and improve what factors greatly influence the increase of speed in medical record services of the outpatient unit of Sentra Medika Cikarang Hospital. The purpose of this study is to monitor and analyze the speed of medical record services in the outpatient unit of Sentra Medika Hospital Cikarang. The type of research conducted is qualitative research. The subject of this research is the coordinator in each part of processing (assembling, coding, indexing, analyzing), distribution, filling or storage and retrieval of medical records. The results of this study indicate that the human resources in the medical record unit in the filling division have not divided the workload based on the number of available resources and there is no written job description and there is still a lack of training in the filling / storage and retrieval of medical record documents. There are still medical record documents that have not been stored properly on the storage rack, and there are still borrowed medical record documents that have not been returned within 1 x 24 hours at the medical record section. Management of medical records must be regulated properly, so as to produce speed of quality medical record services in outpatient units.
Keywords: human resources, facilities and infrastructure, policies and medical record flow
