Evaluation of health care quality among insured patients in Indonesian mother & child hospital: A secondary data analysis
Rini Rachmawaty (a*), Andi Wardihan Sinrang (b), Elly Wahyudin (c), Agussalim Bukhari (b)

a) Faculty of Nursing, Hasanuddin University, Makassar, Indonesia, TNR Building, Jl. Perintis Kemerdekaan KM 10, Makassar, 90245, South Sulawesi, Indonesia.
*rini.rachmawaty[at]unhas.ac.id
b) Faculty of Medicine, Hasanuddin University, Makassar, Indonesia.
c) Faculty of Pharmacy, Hasanuddin University, Makassar, Indonesia.

Abstract

Objective: This study aimed to evaluate the health care quality among insured patients hospitalized in the Indonesian mother and child hospital.
Method: A secondary data analysis was performed to evaluate the health care services received by the insured patients hospitalized in the Indonesian mother and child hospital. Data were extracted from the BPJS health insurance e-claim database from January 1 to December 31, 2019 and from January 1 to June 30, 2020. A descriptive and bivariate analysis were used to examine total patients and hospital admissions, patient diagnoses and severity, types of inpatient wards, length of stay, discharge status, hospital costs, and 30-day readmissions.
Results: Total inpatient unit admissions were 2,870 in 2019 and 1,533 in 2020. From total hospital admissions in 2019 and 2020, over 50% were admitted to the 3rd class of inpatient units, less than 10% had length of stays more than 5 days, and over 98% were discharged based on physician approval. However, hospital readmissions were also found for about 20.1% in 2019 and 2.9% in 2020 and about 42.9% in 2019 and 61.3% in 2020 were found causing hospital financial losses. Older patients, longer hospital stays, inpatient ward class 1 & 2, high hospital tariff, inadequate clinical pathway implementation, lack of interprofessional collaboration, and ineffective nurse manager supervision were identified as contributing factors to the hospital financial losses.
Conclusion: Integrated clinical pathways with interprofessional collaboration that are implemented through professional nursing practice model are suggested for health care quality improvement.

Keywords: Clinical Pathway; Health care quality; Health services research; Hospital Readmissions; Hospital Stay; Nursing Care Management; Patient Care Management.

Topic: Maternal, neonatal, and child health