The Relationship Between the Level of Patient Satisfaction in Gynecological Oncology Cases and the Services of the Doctor in Charge on Patient at Dr. Wahidin Sudirohusodo General Hospital
Susianty Kosa (a*), Umar Malinta (b), Sharvianty Arifuddin (b), Isharyah Sunarno (b), Eddy Hartono (b), Nasrudin A Mappawarev(b)

Department of Obstetrics and Gynecology, Hasanuddin University Faculty of Medicine, Makassar, Indonesia

Abstract

Background: In the current era of National Health Insurance,it is very important to maintain patient trust and satisfaction from the medical services provided.Medical personnel, especially doctors, are faced with the challenge of continuing to provide the best service to maintain patient satisfaction, where doctors are part of the hospital provider.
Methods: This cross sectional study.The sample of the study were all patients with oncology who underwent Lontara IV Gynecology treatment.
Results: There are 3 aspects that have a significant relationship with the level of patient satisfaction, where the p value less than 0.05 from the results of cross tabulation. This three aspects of service quality are Tangible, Assurance, Reliability.
Conclusion: Aspects of service quality in the form of Tangible, Assurance, and Reliability have a significant relationship with the satisfaction level of patients.Aspects of Tangible has the greatest influence on the satisfaction level of patients

Keywords: Quality of Health Services, Patient Satisfaction, Servqual

Topic: Science, education, and women