Healthcare Information System Based on Patient Service Quality
Ari Yulianti, Muhardi Muhardi

Universitas Islam Bandung

Abstract

Similar as any other hospitals, the aim of Al-Mulk Hospital is to provide service on its patients with the best quality. One consistent effort practiced by this hospital is to provide technological advance and hospital management information system. Based on that, the objective of this research is to analyze the role of information system to improve patient service quality. This research was conducted with a descriptive qualitative method, by analyzing the implementation of management information system based on patient service quality. This research was conducted on a hospital in Sukabumi City, Indonesia. In this research, the required data was collected through informants that consist of hospital managers and patients. The existing condition of technology implementation and hospital management information system do not show optimum integration. Because of that, the hospital conducts continuous efforts to improve their information system so that it can be advanced and integrated, to finally improve their service quality. These efforts have actually provided a meaningful role or an added value in the efficiency of medical service, which also leads to the improvement of patient service quality.

Keywords: Information system, hospital management, patients, service quality.

Topic: New Media: Impacts, Benefits, and Barriers