The Effect of Emotional Intelligence toward Nurses Communication Skill at The Ruteng Regional General Hospital Lusia Henny Mariati(a*), Yohanes Jakri(a)
a)Nursing Study Program,UNIKA Santu Paulus Ruteng, Jl. Ahmad Yani No.10, Ruteng 86518
*lusiahenny87[at]gmail.com
Abstract
Effective and good communication is for nurses the key to carrying out their roles and functions. An obstacle in communication is the emotional response from the part of nurses. Nurses with high emotional intelligence will give meaning to interpersonal relationships by making people feel at ease. The objective of this study is to determine the effect of emotional intelligence of nurses - which comprises emotional awareness, emotional control, self-motivation, empathy, and social skills - on their communication skill. The research method used is quantitative with cross sectional design. In this study, using the method of Proportionate Stratified Random Sampling, the quantity of respondents was 96. Data collection was done through a questionnaire. The results of a multivariate analysis, using statistical tests of multiple linear regression analysis, obtained the values of p value= 0.001- R2 = 0.209. Based on statistical test values, it can be concluded that the emotional intelligence of nurses - comprising emotional awareness, emotional control, self-motivation, empathy, and social skills - significantly influence simultaneously the communication skills of nurses at Ruteng Regional General Hospital.
Keywords: Emotional intelligence- Nurse- Communication skills
