A DESCRIPTION OF EMOTIONAL INTELLIGENCE OF NURSES IN HOSPITAL IN WEST INDONESIA Ardi Erlangga(a), Cornelius Faasokhi Gulo(a), Theresia Septilina(a) , Juhdeliena(a), Masrida Adolina Panjaitan(b*)
a) University of Pelita Harapan
Jl Jendral Sudirman, Tangerang, Karawaci
Banten, 15810
Abstract
Background; Emotional intelligence is the ability to recognize personal emotions, manage emotions, engage in self-motivation, empathize and build relationships with others. Nurses who are emotionally intelligent can provide services that exceed patient expectations. Data obtained from one private hospital in West Indonesia in 2018 found that 80.8% of patients rated the hospital services as good but 95% of the of the ratings indicated that nursing services, in particular, need improvement.
Aim;To describe the emotional intelligence of nurses in the in-patient departement of one private hospital in West Indonesia.
Method: This research was conducted using descriptive quantitative methodology. Data were gathered from a total of 65 respondents through an online survey. Univariate analysis was used to analyze the data gathered.
Results; The result showed that majority (56.93%) of the nurses have high level of emotional intelligence. Less than half (43.07%) of the respondents were found to have moderate levels of emotional intelligence.
Discussion; Although the results of the study indicate that nurses emotional intelligence is generally high, the prevalence of patient complaints towards nursing services remain a significant concern. Hence, it is important to explore the factors that may influence patients negative perception about the hospitals nursing services.
