Managing a Chronic Disease Management Program (Prolanis): the Nurses Experience
Akhyarul Anam, Arif Setyo Upoyo, Atyanti Isworo, Agis Taufik, Annas Sumeru, Munasib, Yunita Sari

Universitas Jenderal Soedirman

Abstract

Background: Managing chronic diseases requires good management in order to prevent further complications for patients. In Indonesia, there are programs that integrate health facilities, patients, and health insurance by government (BPJS), that is Prolanis. However, limited study reveals nurses experience in managing Prolanis.
Purpose: To explore the experience of nurses in managing Prolanis.
Methods: A Phenomenology study was used to explore the experience of nurses in managing Prolanis. Eight participants from rural and urban health centers were interviewed and then transcribed and analyzed using the Colaizzis method.
Results: The study found three main themes and six categories. The first theme, nurses must be creative so that patients were interested, included three categories: education, gymnastics, and delivered medicine to satellite unit. The second theme, nurses feel happy and satisfied when the patient is healthy. The third theme, nurses was exhausted with BPJS administrative, covered two categories: the complexity of BPJS report and nurses have to wait approval from BPJS for new patient status.
Conclusion: These themes and categories revealed nurses experiences in managing Prolanis in Indonesia.

Keywords: managing, nurses experience, prolanis

Topic: Medical and Surgical Nursing