Analysis of Information Needs among Banyumas Community Regarding Covid-19 Pandemic
Jebul Suroso (a), Susana Widyaningsih (b), Sri Suparti (c), Jasun (d)

a,b,c) Faculty of Health Sciences, Universitas Muhammadiyah Purwokerto
Jalan KH Ahmad Dahlan, Purwokerto 53181, Indonesia
*susanaw70[at]gmail.com
b) Dinas Kesehatan Kabupaten Banyumas

Abstract

Background: The number of Person Under Supervision (PUS) and Patient Under Investigation (PUI) for COVID 19 cases in Banyumas Regency has increased over the past two months. Community awareness and active participation are part of significant efforts to prevent Covid-19 widespread. Therefore, a reliable source of information related to COVID-19 is indispensible for every citizen. Objectives: This study aims to analyze the needs of COVID-19 information among Banyumas people. Methods: This qualitative study used phenomenological approach. The study utilized secondary data taken from Covid-19 Banyumas call center. Approximately 100 people had contacted the call center from March to April 2020 to seek for the information. The data were analysed using content analysis. Result: Seven main themes concerning information needs were explored: data accuracy about people infected with COVID-19 in the area, health service pathway, red zone area, PUS criteria, government policies related to new migrants, COVID-19 prevention efforts and ways of reporting related to new migrants. Conclusion: This study revealed that the community still needs a lot of information related to COVID-19. This study recommends to strengthen the intensification of information provision about COVID-19 to Banyumas community.

Keywords: information needs, covid-19, Banyumas community

Topic: Public Health